Privacy policy

Last updated: April 2026
Celestine and Opal operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Celestine and Opal is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including payment card information, transaction details, form of payment, and payment confirmation. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel. Communications with us including the information you include in any customer support enquiry. Device information including information about your device, browser or network connection and your IP address. Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information directly from you when you visit or use the Services or communicate with us; automatically through the Services via cookies and similar technologies; from our service providers including Shopify and Klarna; and from our partners or other third parties.
How We Use Your Personal Information
We use your personal information to provide and improve the Services, process payments and fulfil orders, send account and order notifications, arrange shipping and handle returns, send marketing communications where you have opted in, detect and prevent fraudulent activity, comply with legal obligations, and respond to customer support enquiries.
How We Disclose Personal Information
We may disclose your personal information to Shopify and other service providers who perform services on our behalf, including payment processing (Shopify Payments, Klarna), shipping, data analytics, and cloud storage. We may also disclose information to business and marketing partners for advertising purposes, where you have directed us to do so, or where required by law.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
Right to Access / Know: you may request access to personal information we hold about you. Right to Delete: you may request that we delete personal information we hold about you. Right to Correct: you may request that we correct inaccurate personal information. Right of Portability: you may request a copy of your personal information and ask us to transfer it to a third party in certain circumstances. Right to Opt Out of Targeted Advertising: you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. You may opt out of promotional emails at any time using the unsubscribe link in those emails.
If you reside in the UK or European Economic Area you may also have the right to object to or restrict our processing of your personal information, and to withdraw consent where we rely on consent as our lawful basis for processing.
To exercise any of these rights please contact us using the details below. To learn more about how Shopify handles your personal information please visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information please contact us in the first instance. If you are based in the UK you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
International Transfers
We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or European Economic Area we rely on recognised transfer mechanisms including Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the date above.
Contact
For any questions about this Privacy Policy, or to exercise your data rights, please contact us at hello@celestineandopal.co.uk Celestine and Opal is based in Sudbury, Suffolk, GB. For the purpose of applicable data protection laws, we are the data controller of your personal information.