Shipping and Delivery

Shipping & Delivery
Dispatch
All orders are dispatched within three working days. You will receive tracking information as soon as your order is on its way.
UK Delivery
Free fully insured shipping on all UK orders over £200. Orders under £200 are charged a flat rate of £5. UK orders are sent via Royal Mail Tracked and typically arrive within 2 working days.
International Delivery
Free fully insured shipping on all international orders over £200. Orders under £200 are charged a flat rate of £15. International orders are sent via Royal Mail Tracked and typically arrive within 5 to 10 working days, subject to customs clearance.
Express Delivery
An express courier service via DHL is available at the following flat rates:
European Union — £30, estimated delivery 2 to 4 working days
International (USA, Australia, Canada and more) — £40, estimated delivery 2 to 5 working days
Delivery times are subject to customs processing. A telephone number is required for all courier deliveries.
Every order placed through Celestine and Opal is fully insured to its sale value, giving you complete peace of mind from dispatch to delivery.
Customs and Import Duties
All international orders are shipped on a Delivered Duty Unpaid basis. This means the recipient is responsible for any customs duties, import taxes or handling fees required by their country.
For customers in the United States, please be aware that import regulations have changed and shipments may now be subject to duties and taxes regardless of order value. Any charges applied at the border are the responsibility of the buyer. We recommend using an online duty calculator to estimate potential charges before placing your order.
If an order is returned to us due to unpaid customs charges, the item cost will be refunded once the piece has been safely returned and inspected. The original shipping cost, any return postage and any customs charges incurred will be deducted from the refund. In certain cases a restocking fee may apply.
Incorrect Address or Failed Delivery
It is the responsibility of the customer to ensure that all delivery details are accurate and complete at the time of purchase. If a parcel is returned to us due to an incorrect address, failure to collect, refusal or non-acceptance, the item cost will be refunded once the parcel is returned in its original condition. The original shipping fee and any return to sender charges will be deducted from the refund. If you would like the item reshipped, a new shipping fee will apply.
Questions?
Please don't hesitate to get in touch and we will be happy to help.