SHIPPING AND PACKAGING
UK Shipping is free with purchases over £150. For purchases under this amount there is a flat fee of £5.00
International delivery is free for purchases over £195. Purchases under this amount will incur a flat fee of £15. All orders are dispatched within three working days to ensure that you receive your purchase in a timely manner.
Customs and import fees are the buyers responsibility, they vary greatly from country to country so please enquire with your relevant authorities.
All shipments are fully insured either through the courier or by an independent insurance agent.
REFUNDS
I sincerely hope that you are happy with your new purchase. However if you wish to return an item please contact me within the first 14 days of receipt. The item must be returned in its original state and appropriate packaging. Return postage costs are buyers responsibility. In accordance with UK online selling laws you have 14 days in which to return the item. The item will remain your property until I have received it back safely and inspected it. For international buyers, it is essential that you mark the item for customs as returned goods to avoid any import fees. If import fees are accrued then these will be deducted from the refund total.
LAYAWAY
In order to make your dream item more accessible please get in touch if you would like to purchase something on layaway and we will endeavour to come up with a payment plan tailored to your needs.
All layaway items require a 25% hold deposit, items will not be reserved until this is received. You are welcome to pay off your layaway item in full at any time if you wish to receive your item sooner.
If you miss any payment the layaway is deemed in default and will be cancelled. In this instance 25% will be kept as a restocking fee and any further funds will be issued as store credit, which will be available for 12 months. After that the credit is lost.
If you are struggling with repayments please do get in touch to discuss options.